PROBLEM

IT admins, help desk technicians, and support staff members are constantly bombarded with service requests. Without efficient ticket management software to assist in the creation, routing, and tracking of support requests, among other functions, support specialists can struggle to efficiently resolve requests and may regularly face challenges while ensuring the business engine is running smoothly. To avoid this stress you need to get organized, and build a ticket queue management process that allows you to properly prioritize support tickets and speed up response and resolution times and enhance customer satisfaction.

CHALLENGES

Organisations with a field sales force who interact with dealers, distributors & retailers have many challenges in managing people and getting visibility of sales & business process. Some of the challenges include-

Miscommunication can cause for submitting tickets with manual system

Without a centralized system for requests, tickets get lost in the fray.

Manual tracking procedures are inefficient

Without an automated ticketing system, IT staff must manually assign tasks based on expertise and track the status of the request in spreadsheets, which leads to lags in communication.